Queue
Development partners who have ideas on how queue functionality in Mobilt Bedriftsnett can be exploited, may have the opportunity to realise their ideas through API Queue, an Application Programming Interface. API (Application Programming Interface) is an open programming interface which enables third parties to access data in Mobilt Bedriftsnett. As development partners to Telenor, you can develop your own switchboard solutions or integrate telephone solutions into other business applications and offer them to your own customers.
Opportunities with API Queue
API Queue is a net-centric solution for handling queues and telephone calls. It offers handling of calls in a queue, information on the queue, operators and calls and configuration of queue and operators. Additionally, effective switching between fixed line and mobile traffic is offered.
Companies with Mobilt Bedriftsnett who are using solutions from development partners have access to the mobile client offered to all users in Mobilt Bedriftsnett by Telenor, configuration of own telephone setup via Mine Sider and configuration of queue and operators via Min Bedrift.
Enhance the value of your directory solution
Why implement API Queue at the customer?
API Queue is a net-centric queuing product with optimal switching of telephone calls in mobile and fixed networks. Moreover, the customer doesn't need a private switchboard. The development partner has the opportunity to supply software based switchboard solutions to end customers.
Service description
API Queue offers Telenor's Partners queuing functionality in Mobilt Bedriftsnett for integration with external clients.
How a development partner gains access to API Queue
• The development partner contacts its contact person at Telenor or submits the contact form on the website
• A developer agreement are signed between the development partner and Telenor
• Technical product documentation and wsdl files are sent to the development partner
• The development partner gains access to the test environment
• Development partners are given support in the development phase
• Acceptance testing and approval of the development partners' solution
• Fault management processes for approved partner solutions are set up
• Follow-up on further development and new solutions
Requirements
Development partners intending to use API Queue must have cooperation and developer agreements with Telenor. The end customer must have a Mobilt Bedriftsnett agreement with Telenor and the additional services in Mobilt Bedriftsnett which are required to use the development partner's solution. This will depend on what functionality the development partner adds to its solution being offered to customers.
Information and contacts
For more information and access to the API, contact your contact person at Telenor or complete the contact form.
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